Terms & Conditions

PLEASE READ CAREFULLY BEFORE USING TITHI

These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User") and Stackd Private Limited ("Company", "we", "our", "us"), a company incorporated under the Companies Act, 2013, governing your access to and use of the Tithi mobile application and related services ("Platform"). By creating an account, downloading the application, or using any feature of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must immediately cease all use of the Platform and uninstall the application.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

  1. DEFINITIONS AND INTERPRETATION

In these Terms, unless the context otherwise requires, the following definitions apply:

  • "Account" means the registered user account created by a User on the Platform.

  • "Application" or "App" means the Tithi mobile application available on iOS and Android platforms, including all updates, upgrades, and modifications thereto.

  • "Astrological Compatibility Insights" means the outputs generated through our internal algorithms and third-party astrology API services using a User's birth details, including but not limited to kundali matching, horoscope compatibility, and astrological recommendations.

  • "Birth Details" means a User's date of birth, time of birth, and place of birth, as provided during registration.

  • "Company", "we", "us", "our" means Stackd Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in India.

  • "Compatible Match" or "Match" means a profile suggested by the Platform based on compatibility algorithms and/or astrological computations.

  • "Content" means any information, text, photographs, images, audio, video, data, or other material uploaded, posted, shared, or otherwise transmitted through the Platform by any User.

  • "DPDP Act" means the Digital Personal Data Protection Act, 2023 (No. 22 of 2023) and the Digital Personal Data Protection Rules, 2025, as amended from time to time.

  • "Eligible User" means an individual who is 18 years of age or older and is legally eligible to marry under the laws of their jurisdiction.

  • "Platform" means the Tithi mobile application, website (www.gettithi.com), and all related services, features, tools, and infrastructure operated by the Company.

  • "Profile" means the User's publicly or semi-publicly visible page on the Platform containing personal, professional, and preference-related information.

  • "Services" means all features, functionalities, tools, and services offered through the Platform, including profile creation, match discovery, messaging, and Astrological Compatibility Insights.

  • "Third-Party Services" means external services, APIs, software, and providers integrated into the Platform, including DivineAPI for astrological computation.

  • "User", "you", "your" means any person who accesses, downloads, installs, registers for, or uses the Platform in any capacity.

References to statutes or statutory provisions include all amendments, re-enactments, and subordinate legislation made under them. The singular includes the plural and vice versa. Headings are for convenience only and do not affect interpretation.

  1. ACCEPTANCE OF TERMS AND CONTRACTUAL RELATIONSHIP

2.1 By accessing or using the Platform in any manner, including downloading the App, creating an Account, browsing Profiles, or using any feature you enter into a legally binding contract with the Company on the terms set out herein.

2.2 These Terms are effective from the date you first access or use the Platform. They supersede any prior agreements, representations, or understandings relating to the subject matter hereof.

2.3 The Company reserves the right, at its sole discretion, to modify, update, or replace these Terms at any time. We will notify Users of material changes by: (a) posting the updated Terms on the Platform with a revised Effective Date; and (b) sending a notification to your registered email or in-app alert. Your continued use of the Platform following such notification constitutes acceptance of the revised Terms.

2.4 If you are using the Platform on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2.5 These Terms govern the contractual relationship between the Company and each User. Nothing in these Terms shall create or be deemed to create a partnership, joint venture, employment, or agency relationship.

  1. ELIGIBILITY AND REGISTRATION

3.1 Eligibility Requirements. To register and use the Platform, you must at all times:

  • Be at least 18 years of age;

  • Be legally eligible to marry under the personal laws, statutes, or regulations applicable in your jurisdiction (including, without limitation, not being in a subsisting marriage unless permitted by applicable law);

  • Have the legal capacity to enter into binding contracts;

  • Not be prohibited by any court order, law, or other legal instrument from using matrimonial or similar services; and

  • Provide accurate, truthful, current, and complete registration information.

3.2 Age Verification. The Company reserves the right to implement identity and age verification procedures at any time, including requiring submission of government-issued identification documents. Failure to pass verification may result in suspension or termination of your Account.

3.3 Single Account. Each User may maintain only one Account on the Platform. Creating multiple Accounts is strictly prohibited and may result in permanent suspension of all associated accounts.

3.4 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account. You must notify the Company immediately at support@ gettithi.com upon becoming aware of any unauthorised access to or use of your Account. The Company will not be liable for any loss arising from your failure to maintain the security of your Account.

3.5 Accurate Information. You represent and warrant that all information provided during registration and thereafter is accurate, complete, and not misleading. Providing false or misleading information including misrepresenting your marital status, age, identity, or eligibility is a material breach of these Terms and may result in immediate Account termination.

IMPORTANT: Prohibition on Minor Users

The Platform is strictly prohibited for use by persons under the age of 18. If the Company discovers or has reason to believe that a User is under 18, it will immediately suspend the Account and delete the associated data. If you are the parent or legal guardian of a minor who has created an Account without your knowledge, please contact us at support@gettithi.com.

  1. NATURE OF THE PLATFORM AND SERVICE SCOPE

4.1 Platform as an Intermediary. Tithi is a technology-based intermediary platform that facilitates introductions between individuals seeking life partners. The Company is an intermediary within the meaning of of the Information Technology Act, 2000 and any other applicable law.

4.2 No Guarantee of Match. The Platform provides tools to discover and connect with potential life partners but does not guarantee:

  • (a) the availability of a suitable match;

  • (b) that any match will result in a successful relationship or marriage; or

  • (c) the accuracy, completeness, or reliability of information provided by other Users.

4.3 Services Provided. Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to:

  • Create and maintain a personal Profile;

  • Browse and discover Compatible Matches through the Platform's recommendation engine;

  • Send and receive Match Requests;

  • Communicate with Matched Users through in-Platform messaging features;

  • Access Astrological Compatibility Insights based on your Birth Details; and

  • Access such other features as the Company may make available from time to time.

4.4 Changes to Services. The Company reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

4.5 Premium Features. Certain features of the Platform may be available only to Users who subscribe to a paid plan. Such features are governed by additional terms presented at the time of subscription, which are incorporated into these Terms by reference.

  1. USER PROFILE AND CONTENT

5.1 Profile Responsibility. You are solely responsible for all Content you post, upload, or otherwise make available on or through the Platform, including your Profile information. You represent and warrant that:

  • All Content you submit is accurate, truthful, and not misleading;

  • You own or have the necessary rights, licences, and permissions to submit such Content;

  • The Content does not infringe any third-party intellectual property rights, privacy rights, or other legal rights;

  • The Content complies with all applicable laws:

  • The Content does not contain any viruses, malware, or other harmful code.

5.2 Licence to Company. By submitting Content to the Platform, you grant the Company a worldwide, royalty-free, non-exclusive, sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content solely for the purpose of operating, improving, and promoting the Platform and Services. This licence terminates when you delete the Content from your Profile or close your Account, except to the extent that the Company has already shared it with other Users or is required to retain it by applicable law.

5.3 Profile Visibility. You acknowledge and agree that your Profile, including the information and photographs you provide, may be visible to other registered Users of the Platform. You should exercise discretion in the information you choose to include in your Profile. The Company does not guarantee any particular visibility or privacy setting for your Profile beyond what is expressly provided in these Terms and the Privacy Policy.

5.4 Company's Right to Remove Content. The Company reserves the right, but has no obligation, to review, monitor, and remove any Content at its sole discretion, at any time and for any reason, including Content that, in the Company's view, violates these Terms, applicable laws, or is otherwise objectionable.

  1. PROHIBITED CONDUCT

6.1 You agree that you will not, and will not permit or encourage any third party to:

  • Create a false identity, impersonate any person or entity, or misrepresent your affiliation with any person or entity;

  • Provide false personal information, including false marital status, age, identity, or profession;

  • Create an Account on behalf of another person without their express, informed consent;

  • Use the Platform for any commercial purpose, including solicitation of business, advertising, or promotion without the Company's prior written consent;

  • Harass, abuse, threaten, stalk, or intimidate any other User;

  • Transmit or upload any Content that is defamatory, obscene, pornographic, offensive, hateful, or discriminatory on the basis of race, religion, gender, caste, nationality, disability, sexual orientation, or any other characteristic;

  • Transmit or upload Content that infringes any patent, trademark, copyright, trade secret, or other intellectual property right of any person;

  • Post or transmit unsolicited bulk messages ("spam") or any other form of unsolicited communication;

  • Attempt to gain unauthorised access to any part of the Platform, its infrastructure, or other Users' accounts;

  • Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Platform;

  • Use any automated means, including bots, scrapers, or crawlers, to access, collect, or harvest data from the Platform;

  • Interfere with or disrupt the integrity or performance of the Platform or its related systems;

  • Engage in any activity that constitutes a violation of applicable law, including the IT Act, 2000, IPC/BNS provisions, or DPDP Act;

  • Share or distribute another User's personal information to third parties without that User's consent ("doxxing");

  • Create multiple Accounts or use the Platform after your Account has been suspended or terminated;

  • Use the Platform to solicit money, gifts, financial information, or passwords from other Users; or

  • Promote or facilitate any illegal matrimonial practices, including child marriage or dowry-related transactions.

6.2 Consequences. Any violation of this Section may, at the Company's sole discretion, result in: (a) immediate suspension or permanent termination of your Account; (b) removal of Content; (c) reporting to law enforcement authorities; and/or (d) civil or criminal legal action.

  1. ASTROLOGICAL COMPATIBILITY INSIGHTS DISCLAIMER

IMPORTANT DISCLAIMER REGARDING ASTROLOGICAL COMPATIBILITY INSIGHTS

The Astrological Compatibility Insights provided through the Tithi Platform including kundali matching, compatibility scores, horoscope analysis, and related outputs are generated using computational algorithms and a third-party astrology API (DivineAPI). These insights are provided for informational and entertainment purposes only.

The Company makes NO representation or warranty express, implied, or statutory as to the accuracy, reliability, completeness, or fitness for any particular purpose of any Astrological Compatibility Insight. USERS MUST NOT MAKE LIFE DECISIONS INCLUDING DECISIONS RELATING TO MARRIAGE SOLELY OR PRIMARILY ON THE BASIS OF ASTROLOGICAL COMPATIBILITY INSIGHTS PROVIDED BY THE PLATFORM.

The Company expressly disclaims all liability for any loss, harm, or disappointment arising from reliance on Astrological Compatibility Insights.

7.1 To generate Astrological Compatibility Insights, the Platform collects and processes your Birth Details (date of birth, time of birth, and place of birth). By enabling this feature, you explicitly consent to:

  • The processing of your Birth Details by the Company's internal algorithms; and

  • The secure transmission of your Birth Details to DivineAPI for computation purposes, subject to appropriate contractual safeguards and as further described in our Privacy Policy.

7.2 The outputs of Astrological Compatibility Insights are algorithmically generated and do not constitute: (a) professional advice of any nature; (b) a prediction of marital compatibility or success; (c) a guarantee of any kind; or (d) any representation by the Company.

7.3 Different cultural, religious, and personal belief systems assign varying weight to astrological considerations. The Platform does not endorse, favour, or require reliance on astrological compatibility in any User's decision-making process.

  1. MATCHING ALGORITHM AND RECOMMENDATIONS

8.1 The Platform uses internal compatibility algorithms to suggest potential matches to Users. These algorithms consider profile information, User-specified partner preferences, and Astrological Compatibility data where enabled by the User.

8.2 Match recommendations are generated automatically and are not individually reviewed by the Company. The Company makes no warranty regarding the suitability, accuracy, or completeness of any match recommendation.

8.3 The Company reserves the right to adjust, improve, or modify its matching algorithms at any time without prior notice. Changes to the algorithm may affect the matches and recommendations shown to you.

8.4 The Company does not conduct background checks, criminal record verifications, or identity verifications on Users beyond what is expressly stated in these Terms. Users are solely responsible for exercising independent judgment and due diligence before meeting or engaging with any match.

8.5 Safety Guidance. The Company strongly recommends that Users:

  • Meet potential matches in public places for initial meetings;

  • Do not share financial information, home addresses, or sensitive personal details until a sufficient level of trust has been established; and

  • Report suspicious behaviour or profiles to the Company immediately.

  1. USER COMMUNICATIONS AND MESSAGING

9.1 The Platform provides in-application messaging functionality to Users who have established a mutual connection ("Matched Users"). All communications conducted through the Platform are subject to these Terms.

9.2 You acknowledge and agree that:

  • You will not use the messaging feature to transmit spam, unsolicited commercial communications, offensive content, or content that violates any provision of these Terms;

  • Communications on the Platform are not end-to-end encrypted by default. While the Company implements reasonable technical security measures, communications may be accessed by the Company for the purposes of safety monitoring, legal compliance, and fraud prevention; and

  • The Company reserves the right to monitor, review, and retain communications on the Platform to the extent permitted by applicable law, including for purposes of enforcing these Terms and complying with legal obligations.

9.3 The Company is not responsible for the content of messages sent by Users. Users communicate with one another at their own risk, and the Company assumes no liability for any harm arising from such communications.

9.4 Users may block or report other Users at any time using the in-application reporting and blocking features. The Company will investigate reported violations and take appropriate action, which may include removing Content, suspending, or terminating the offending User's Account.

  1. . INTELLECTUAL PROPERTY RIGHTS

10.1 Company's Intellectual Property. The Platform, including all software, algorithms, databases, design elements, logos, trademarks, trade names, graphics, user interface, and all other content and materials (excluding User Content) are the exclusive intellectual property of the Company or its licensors, and are protected by applicable Indian and international intellectual property laws.

10.2 Restrictions. You may not, without the Company's express prior written consent:

  • Copy, reproduce, republish, upload, post, publicly display, or distribute any part of the Platform or its content;

  • Use the Company's trademarks, logos, or brand names in any manner;

  • Create derivative works based on the Platform; or

  • Use any Company intellectual property for any commercial purpose.

10.3 User Content Ownership. You retain ownership of all Content you submit to the Platform, subject to the licence granted in Section 5.2. You represent and warrant that your submission of Content does not infringe any third-party intellectual property rights.

10.4 Copyright Infringement. If you believe that any content on the Platform infringes your copyright, please notify the Company's Grievance Officer at the address specified in Section 25. The Company will investigate and respond to valid copyright complaints in accordance with applicable law.

10.5 Feedback. Any feedback, suggestions, or ideas you provide to the Company regarding the Platform may be used by the Company without restriction or compensation to you.

  1. . PRIVACY AND DATA PROTECTION

1.1 The Company collects, processes, stores, and uses personal data in accordance with its Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules, 2025, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, to the extent applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).

11.2 By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference and forms part of the binding agreement between you and the Company.

11.3 You acknowledge that:

  • Your Profile information and Content may be visible to other registered Users of the Platform;

  • Your Birth Details will be processed for the purpose of generating Astrological Compatibility Insights, including by transmission to DivineAPI under a secure data processing arrangement;

  • The Company may use your personal data for the purposes described in the Privacy Policy, including analytics, service improvement, and legal compliance; and

  • You have rights as a Data Principal under the DPDP Act, including the right to access, correct, and request erasure of your personal data, as described in the Privacy Policy.

11.4 The Company maintains technical and organisational measures appropriate to the sensitivity of the data it processes, including data pertaining to marriage and family life.

  1. . THIRD-PARTY SERVICES AND LINKS

12.1 The Platform integrates with or links to Third-Party Services, including DivineAPI for astrological computation, cloud infrastructure providers, analytics providers, push notification services, and payment processors. Your use of such Third-Party Services is subject to the terms and privacy policies of those third parties.

2.2 The Company has no control over Third-Party Services and does not endorse, warrant, or assume responsibility for the content, accuracy, security, or availability of any Third-Party Services.

12.3 The Company enters into data processing agreements with third-party processors to ensure that personal data transmitted to them is processed in accordance with applicable law and the Company's Privacy Policy.

12.4 Any hyperlinks or references to third-party websites within the Platform are provided for convenience only. The Company is not responsible for the content of any third-party website and does not endorse any product, service, or opinion expressed on such websites.

12.5 The Company is not a party to any transaction, relationship, or agreement between Users and third parties, and assumes no liability for any loss or damage arising from any dealings between Users and such third parties.

  1. . SUBSCRIPTION, PAYMENTS, AND REFUNDS

13.1 Certain features of the Platform may require payment of subscription fees or other charges ("Paid Services"). All fees are displayed in Indian Rupees (INR) unless otherwise stated and are inclusive of applicable goods and services tax (GST) unless separately indicated.

13.2 Payment Processing. All payments are processed through third-party payment gateways. By making a payment, you agree to the terms and conditions of the relevant payment gateway. The Company does not store your full payment card details.

13.3 Subscription Terms. Unless otherwise specified:

  • Subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually, as selected);

  • Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date; and

  • You may cancel your subscription at any time through the Account settings.

13.4 Refund Policy. Subscription fees are generally non-refundable. However, the Company may, at its discretion, offer a pro-rata refund or credit in exceptional circumstances, including where the Platform was unavailable for a material portion of the subscription period due to the Company's fault. Refund requests must be submitted to support@ gettithi.com within 7 days of the billing date.

13.5 Price Changes. The Company reserves the right to change its fees with at least 30 days' prior notice. Continued use of Paid Services after the effective date of a price change constitutes acceptance of the new fees.

  1. . ACCOUNT SUSPENSION AND TERMINATION

14.1 Termination by User. You may delete your Account at any time through the Account settings. Upon deletion, your Profile will be removed from the Platform. Please refer to our Privacy Policy for information about the retention of your data following account deletion.

14.2 Suspension or Termination by Company. The Company reserves the right to suspend, restrict, or permanently terminate your Account and access to the Platform at any time, with or without notice, for any of the following reasons (without limitation):

  • Breach of any provision of these Terms;

  • Engaging in prohibited conduct under Section 6;

  • Providing false, misleading, or inaccurate information during registration or thereafter;

  • Conduct that the Company reasonably believes poses a risk to the safety or integrity of the Platform or other Users;

  • Receipt of a valid court order or direction from a competent government authority;

  • Suspected fraud, impersonation, or abuse;

  • Extended periods of Account inactivity; or

  • Any other reason at the Company's sole discretion.

14.3 Effect of Termination. Upon termination of your Account, your licence to use the Platform immediately ceases. Sections that by their nature should survive termination shall so survive, including Sections 1, 5.2, 6.2, 10, 15, 16, 17, 18, 20, 21, 22, 23, 24, and 25.

14.4 Appeal Process. Users who believe their Account has been suspended or terminated in error may submit an appeal to the Company's Grievance Officer within 30 days of the suspension or termination, providing reasons for the appeal. The Company will respond within a reasonable timeframe.

  1. . PLATFORM DISCLAIMER GENERAL

DISCLAIMER OF WARRANTIES

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; AND (C) WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES.

The Company does not warrant the accuracy, completeness, reliability, or usefulness of any information on the Platform, including User profiles and Astrological Compatibility Insights.

15.1 Accuracy of User Information. The Company does not verify the accuracy, completeness, or truthfulness of information submitted by Users. Any reliance on information contained in User profiles or communications is at your own risk.

15.2 Platform Availability. The Company does not guarantee uninterrupted access to the Platform. The Platform may be temporarily unavailable due to maintenance, technical issues, force majeure events, or for other reasons beyond the Company's control.

15.3 No Professional Advice. Nothing on the Platform constitutes legal, financial, matrimonial, medical, psychological, or professional advice of any kind. Users should seek appropriate professional counsel for decisions of a personal, legal, or financial nature.

  1. . LIMITATION OF LIABILITY

LIMITATION OF LIABILITY PLEASE READ CAREFULLY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

(A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;

(B) LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES;

(C) DAMAGES ARISING FROM RELIANCE ON ANY INFORMATION ON THE PLATFORM, INCLUDING USER PROFILES OR ASTROLOGICAL INSIGHTS;

(D) ANY HARM CAUSED BY A USER'S CONDUCT, INCLUDING PHYSICAL HARM, FRAUD, MISREPRESENTATION, OR HARASSMENT;

(E) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

WHERE SUCH EXCLUSION IS NOT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (II) INR 5,000.

16.1 Nothing in these Terms shall exclude or limit the Company's liability for: (a) death or personal injury caused by its negligence; (b) fraud or wilful misconduct; or (c) any liability that cannot be excluded or limited under applicable Indian consumer protection or data protection law.

16.2 You acknowledge that the limitations of liability in this Section reflect a reasonable and fair allocation of risk between the parties and are a fundamental element of the basis of the bargain between you and the Company.

  1. . INDEMNIFICATION

17.1 You agree to defend, indemnify, and hold harmless the Company and its directors, officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

  • Your use of the Platform or Services;

  • Your User Content;

  • Your violation of these Terms;

  • Your violation of any applicable law or regulation;

  • Your infringement of any third-party rights, including intellectual property rights or privacy rights; or

  • Any misrepresentation made by you.

17.2 The Company reserves the right to assume exclusive control of the defence of any matter subject to indemnification, in which case you agree to cooperate with the Company in asserting any available defences.

  1. . SAFETY, TRUST, AND USER RESPONSIBILITY

18.1 Tithi is a platform for adults seeking life partners. While the Company takes steps to promote trust and safety on the Platform, it cannot guarantee the identity, intentions, or conduct of any User.

18.2 You are solely responsible for your own safety when interacting with other Users, whether online or in person. The Company strongly advises you to:

  • Exercise independent judgement and caution before sharing personal contact information, location, or financial details with any match;

  • Conduct your own due diligence regarding any person you meet through the Platform before meeting them in person;

  • Meet prospective matches for the first time in a public place, preferably with a trusted person present; and

  • Report any suspicious, fraudulent, threatening, or harmful behaviour to the Company and, where appropriate, to law enforcement authorities.

18.3 The Company is not responsible for the accuracy of User-supplied information, and you agree to release the Company from any claims arising from another User's conduct, including fraud, misrepresentation, harassment, or physical harm.

18.4 The Company operates a reporting mechanism allowing Users to report concerns about other Users, Content, or behaviour. The Company will investigate valid reports and take action as it deems appropriate.

  1. . CROSS-BORDER USE AND GLOBAL COMPLIANCE

19.1 The Platform is operated from India by Stackd Private Limited. The Company makes no representation that the Platform or its Services comply with the laws of any jurisdiction outside India.

19.2 Users accessing the Platform from outside India do so at their own initiative and are solely responsible for compliance with applicable local laws, including data protection laws, matrimonial laws, and any import or export regulations.

19.3 To the extent that the Company processes personal data of Users located in the European Union or European Economic Area, it does so in compliance with the applicable provisions of GDPR, including maintaining appropriate legal bases for processing and implementing appropriate safeguards for international data transfers.

19.4 To the extent that the Company processes personal data of Users located in other jurisdictions with applicable data protection laws (including but not limited to the UK GDPR, CCPA/CPRA, Canada's PIPEDA, or Australia's Privacy Act), the Company will make reasonable efforts to comply with the applicable requirements of such laws.

19.5 The availability of the Platform in any jurisdiction does not constitute a representation or warranty by the Company that the Platform is appropriate or lawful in that jurisdiction.

  1. . INTERMEDIARY LIABILITY AND SAFE HARBOUR

20.1 Intermediary Status. The Company operates as an intermediary under the Information Technology Act, 2000 (as amended) and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. As an intermediary, the Company transmits, hosts, and stores Content provided by Users.

20.2 Safe Harbour. The Company does not initiate, modify, or select the recipients of User-generated Content in a manner that would deprive it of safe harbour protection under Section 79 of the IT Act, 2000. The Company's liability for User Content is limited to the extent prescribed by applicable law.

20.3 Due Diligence. In furtherance of its due diligence obligations under the IT Rules 2021, the Company:

  • Publishes and enforces these Terms, a Privacy Policy, and Community Guidelines;

  • Maintains a Grievance Redressal Mechanism (Section 25);

  • Removes or disables access to unlawful Content upon receipt of a valid court order or government notification; and

  • Cooperates with law enforcement authorities as required by applicable law.

20.4 Content Liability Disclaimer. The Company is not liable for the truth, accuracy, or legality of any Content submitted by Users. Users who feel aggrieved by any Content on the Platform should report it through the Grievance Redressal Mechanism.

  1. . FORCE MAJEURE

21.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond its reasonable control, including:

  • Acts of God, floods, earthquakes, storms, fires, or other natural disasters;

  • Pandemics, epidemics, or public health emergencies;

  • Wars, invasions, hostilities, terrorist activities, or civil unrest;

  • Actions or omissions of government or regulatory authorities, including orders, embargoes, or sanctions;

  • Failure of telecommunications networks, Internet infrastructure, or utility services; or

  • Cyberattacks, distributed denial-of-service attacks, or data breaches caused by third-party actors despite the Company's implementation of reasonable security measures.

21.2 In the event of a Force Majeure, the Company will notify Users as soon as practicable and will use reasonable endeavours to restore Services within a reasonable time.

  1. . AMENDMENTS TO TERMS

22.1 The Company may amend these Terms at any time. Changes will be effective upon: (a) posting of the revised Terms on the Platform; and (b) notification to registered Users by email or in-app notification, at least 7 days before the amendment takes effect, except where immediate amendment is required by applicable law or to address an urgent security concern.

22.2 If you do not agree to the amended Terms, you must discontinue use of the Platform and delete your Account before the effective date of the changes.

22.3 Your continued use of the Platform after the effective date of any amendment constitutes your binding acceptance of the amended Terms.

22.4 The most current version of these Terms is always available on the Platform and at www.gettithi.com. You are encouraged to review these Terms periodically.

  1. . GOVERNING LAW AND DISPUTE RESOLUTION

23.1 Governing Law. These Terms and any dispute, claim, or matter arising out of or relating to them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

23.2 Jurisdiction. Subject to the dispute resolution provisions below, the courts of competent jurisdiction located in [City, India to be specified by client] shall have exclusive jurisdiction over all disputes arising from or relating to these Terms.

23.3 Consumer Disputes. Nothing in this Section affects your right to raise a complaint or access redress through the National Consumer Disputes Redressal Commission (NCDRC), State Consumer Disputes Redressal Commissions, or District Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019. Consumer complaints may also be filed on the National Consumer Helpline (NCH) portal at consumerhelpline.gov.in.

23.4 Informal Resolution. The parties shall first attempt to resolve any dispute through good-faith negotiation within 30 days of notice of the dispute.

23.5 Arbitration. If the dispute is not resolved through informal negotiation, either party may refer it to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement or, in default of agreement, by the competent court. The seat and venue of arbitration shall be [City, India to be specified]. The language of arbitration shall be English. The arbitral award shall be final and binding.

23.6 Interim Relief. Nothing in this Section shall prevent either party from seeking urgent injunctive or equitable relief from a competent court pending the resolution of a dispute.

  1. . GENERAL PROVISIONS

24.1 Entire Agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company relating to the Platform and supersede all prior and contemporaneous agreements, representations, and understandings.

24.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

24.3 Waiver. No failure or delay by the Company in exercising any right, power, or remedy shall operate as a waiver thereof. A waiver in respect of any specific breach shall not operate as a waiver of any subsequent or other breach.

24.4 Assignment. You may not assign or transfer any rights or obligations under these Terms without the Company's prior written consent. The Company may freely assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

24.5 No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties. Nothing herein shall create any rights in any third party.

24.6 Notices. All notices to the Company should be sent to: legal@ gettithi.com or to the registered address of Stackd Private Limited. The Company may send notices to Users at the email address registered with their Account.

24.7 Language. These Terms are executed in the English language. To the extent they are translated into any other language, the English version shall prevail in the event of any inconsistency.

24.8 Electronic Contracting. You agree that these Terms constitute a valid and binding electronic contract under the Information Technology Act, 2000, and that electronic records and electronic signatures (including your act of accepting these Terms by clicking or tapping an agreement button) have the same legal effect as paper contracts and handwritten signatures.

  1. . GRIEVANCE REDRESSAL AND CONTACT INFORMATION

25.1 Grievance Officer. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer to address complaints and grievances relating to the Platform.

Grievance Officer Contact Details

Name: Milan Sen

Designation: Grievance Officer, Stackd Private Limited

Email: support@gettithi.com

Postal Address: A602, Milloni, Sec-27, Navi Mumbai, India, 400706

Hours: Monday to Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

25.2 Response Timelines. The Grievance Officer shall acknowledge receipt of any complaint within 24 hours of receipt and shall resolve complaints within 30 days of receipt. If a complaint relates to a request for removal of Content or Account-related action, the Company will acknowledge within 24 hours and endeavour to take action within 36 hours of receiving a court order or government notification.

25.3 Data Protection Enquiries. For queries, requests, or complaints relating to the processing of your personal data under the DPDP Act or any other applicable data protection law, please contact: privacy@ gettithi.com.

25.4 General Support. For general assistance, account issues, or technical support, please contact: support@gettithi.com or through the in-application help centre.

25.5 Data Protection Board. If your complaint relates to data protection and is not resolved satisfactorily, you have the right to file a complaint with the Data Protection Board of India, as established under the Digital Personal Data Protection Act, 2023.

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